Description

 

15 St Christophers Gardens

London, CR7 7NS

07523252199

Zuhi_92@hotmail.co.uk

Zuhayr Essenouni
profile

I am an outgoing and reliable person with excellent organization skills with experience in providing high quality customer service and 5 star hospitality.

I have excellent communication, administrative and problem solving skills with the ability to deal with most eventualities, I enjoy the day to day challenges of a busy and demanding environment, I always endeavour to deliver excellence and I can work in harmony with any team.
Skills, Abilities& ATTRIBUTEs

Attention to detail, dependable, kind and always willing to assist customers and work colleagues alike.

Proven track record in working as a customer service assistant and dealing with the general public.

Approachable with the ability to liaise with colleagues at all levels, demonstrate tact, professionalism and an exceptional level of customer service.

Proactive in improving own knowledge and skills and learn from experienced colleagues.

Excellent organisational skills and ability to prioritise workload.

Well presented, conscientious, and punctual with excellent communication skills.

Proficient in computing, Microsoft Office applications and possess good knowledge of the Adobe Creative Suite.
QUALIFICATIONS

v  A level in Travel and Tourism

v  BTEC  National Diploma in Travel and Tourism
Experience

Customer service assistant WHSmiths (Nights) Gatwick Airport

18/04/2014 – 30/11/30

¨      Dealing with deliveries, assisting customers with problems, providing information, answering telephone queries, handling stock ,putting stock out and Unpacking all stock and sorting.

 

Customer service assistant Primark Croydon full time17/07/2011– 12/04/2014

¨      Providing 5-star service to customers, assisting customers with problems, providing information, answering telephone queries,handling stock ,putting stock out and Unpacking all stock and sorting.

 

Customer service assistant waitroes 01/01/2015 –

¨      Providing 5-star service to customers, assisting customers with problems, providing information, answering telephone queries, handling stock ,putting stock out and Unpacking all stock and sorting, also dealing with petrol pumps, click and collect diliverys, and managing the store.
Customer service assistant   World tourist attractions, Hyde Park /Windsor wheel –12/11/2011 -12/12/2011

¨      Provide good customer service.

¨      Maintain excellent customer service when under pressure.

¨      Remain courteous and professional at all times.

¨      Dealing with customer queries and complaints, calmly and efficiently in a fast past environment.
Education

Ernest Bevin College –BTEC   National Diploma Travel & Tourism (2008-2009)
Croydon College – A level travel and tourism (2010-2011)

Information & Communications Technology – C, Art & Design – C, Media Studies – C

Ernest Bevin College – GCSe’s (2002-2009)
English – B, English Lit – B, Biology – C, Design Technology – B, Maths – C, Art – B

Croydon college – Travel and tourism A level
Hobbies & interests

I enjoy film, keeping fit, painting and drawing, Travelling, Reading, Swimming, Playing Football and music. I have keen interests in history, aviation, photography and computing.

Languages: Arabic, English: Mother Tongue
References

References available upon request.

 

 

 

15 St Christophers Gardens

London, CR7 7NS

07523252199

Zuhi_92@hotmail.co.uk

Zuhayr Essenouni
profile

I am an outgoing and reliable person with excellent organization skills with experience in providing high quality customer service and 5 star hospitality.

I have excellent communication, administrative and problem solving skills with the ability to deal with most eventualities, I enjoy the day to day challenges of a busy and demanding environment, I always endeavour to deliver excellence and I can work in harmony with any team.
Skills, Abilities& ATTRIBUTEs

Attention to detail, dependable, kind and always willing to assist customers and work colleagues alike.

Proven track record in working as a customer service assistant and dealing with the general public.

Approachable with the ability to liaise with colleagues at all levels, demonstrate tact, professionalism and an exceptional level of customer service.

Proactive in improving own knowledge and skills and learn from experienced colleagues.

Excellent organisational skills and ability to prioritise workload.

Well presented, conscientious, and punctual with excellent communication skills.

Proficient in computing, Microsoft Office applications and possess good knowledge of the Adobe Creative Suite.
QUALIFICATIONS

v  A level in Travel and Tourism

v  BTEC  National Diploma in Travel and Tourism
Experience

Customer service assistant WHSmiths (Nights) Gatwick Airport

18/04/2014 – 30/11/30

¨      Dealing with deliveries, assisting customers with problems, providing information, answering telephone queries, handling stock ,putting stock out and Unpacking all stock and sorting.

 

Customer service assistant Primark Croydon full time17/07/2011– 12/04/2014

¨      Providing 5-star service to customers, assisting customers with problems, providing information, answering telephone queries,handling stock ,putting stock out and Unpacking all stock and sorting.

 

Customer service assistant waitroes 01/01/2015 –

¨      Providing 5-star service to customers, assisting customers with problems, providing information, answering telephone queries, handling stock ,putting stock out and Unpacking all stock and sorting, also dealing with petrol pumps, click and collect diliverys, and managing the store.
Customer service assistant   World tourist attractions, Hyde Park /Windsor wheel –12/11/2011 -12/12/2011

¨      Provide good customer service.

¨      Maintain excellent customer service when under pressure.

¨      Remain courteous and professional at all times.

¨      Dealing with customer queries and complaints, calmly and efficiently in a fast past environment.
Education

Ernest Bevin College –BTEC   National Diploma Travel & Tourism (2008-2009)
Croydon College – A level travel and tourism (2010-2011)

Information & Communications Technology – C, Art & Design – C, Media Studies – C

Ernest Bevin College – GCSe’s (2002-2009)
English – B, English Lit – B, Biology – C, Design Technology – B, Maths – C, Art – B

Croydon college – Travel and tourism A level
Hobbies & interests

I enjoy film, keeping fit, painting and drawing, Travelling, Reading, Swimming, Playing Football and music. I have keen interests in history, aviation, photography and computing.

Languages: Arabic, English: Mother Tongue
References

References available upon request.